Job Description
About this job
The Senior Benefits Analyst independently manages projects, analyzes data, and program information to identify trends, efficiencies, and opportunities for improvement. This role applies industry best practices and emerging technologies—including AI—to recommend process enhancements, support program owners and vendors, and drive strategic initiatives that elevate the associate experience. With oversight of complex cross-functional efforts, the analyst builds business cases, creates and evaluates reporting, and supports high performance and engagement across the Benefits portfolio while ensuring people-first program delivery.
What you will do – Essential Responsibilities
- Lead and manage complex, cross-functional Benefits projects with a strong focus on process efficiency, data-driven decision making, and continuous improvement.
- Develop KPIs and reporting to analyze associate behavior, enrollment, and program utilization; translate insights into actionable recommendations that enhance program performance and the associate experience.
- Identify operational gaps and drive scalable improvements across the Benefits portfolio by leveraging strong analytical and problem‑solving skills.
- Partner with Benefits program owners and vendors to support program governance, build business cases, and ensure high-quality delivery and engagement.
- Operate with minimal management oversight while balancing multiple priorities; perform other projects and duties as assigned.
Purpose of the role
This role serves as a lead Analyst on the Benefits Team, providing cross-functional support across the full portfolio of Health, Wellness, and Financial benefit programs. By leveraging industry best practices and technology, the Senior Analyst independently manages complex projects, conducts advanced analysis, and develops insights that identify interdependencies, barriers, and opportunities for improvement. Leveraging strong analytical skills, efficiency models, and technology, this role drives process optimization and strategic recommendations that elevate program performance and the associate experience. The Senior Analyst builds strong relationships with internal partners and external vendors, oversees implementation work performed by other analysts, and influences change across the Benefits portfolio. Operating with minimal oversight, this role plays a critical part in shaping strategic outcomes and supporting future-focused Benefits initiatives.
Qualifications and Requirements
Education/Experience:
- 3+ years of experience in benefits administration, benefits analysis, data analytics, project management, or related work supporting complex programs; experience leading cross-functional initiatives is strongly preferred.
- Demonstrated experience in process improvement, KPI development, and efficiency modeling;
- Proven ability to independently manage projects, analyze complex data sets, and translate insights into strategic recommendations.
- Bachelor’s degree or Professional Certifications such as CEBS, PPMC or CAP, or a related field preferred.
The requirements listed below are representative of the knowledge, skill, and/or abilities for this position:
- Strong customer service focus, delivers on customer commitments; presents value-added recommendations to the customer
- Utilizes advanced analytical thought and quantitative methods in analyzing existing programs, policies and processes to drive improvements
- Strong planning and execution skills; seeks challenging work and is adept at managing multiple projects
- Communicates clearly and effectively through verbal, written, and non-verbal methods; promotes projects and initiatives effectively to various levels of the organization
- Ability to work both independently and as part of a team. Works well with others and builds strong partnerships and network; contributes to team goals
- Expresses opinions and innovative ideas; connects team goals with larger departmental or organizational goals
- Works through others and shares knowledge and insights to aide in their development
- Proven organizational skills – must be able to multi-task and operate in a fast-paced challenging environment
- Ability to maintain confidentiality in all aspects of the job
- Workday systems experience is beneficial, but not required
- Proficiency in Microsoft Office suite required, specifically Outlook, Word, Excel, Access, PowerPoint
Work Location and Arrangement: This role will be based out of the CarMax Home Office in Richmond VA office with onsite work 5 days per week.
Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
Our Commitment to Diversity and Inclusion:
CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.