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Customer Experience Consultant

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In this role, you’ll offer support during every step of the car-buying journey, creating a vital and seamless link between a customer’s at-home and in-store experience. You’ll respond to sales leads and customer inquiries, ensuring that customers can buy the car they want in the way that suits them best.

Benefits and perks that go the extra mile

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Competitive pay

Medical, dental & vision

401(k) with company match

Paid vacation

Paid sick leave

Employee stock purchase plan

Tuition reimbursement

Car discounts

Smiling CarMax employee meeting with a customer in a bright office, discussing paperwork at a desk.
CarMax employee handing car keys to smiling customers outside the dealership, with a child sitting in the back seat.

Learn and grow

During the hiring process, we look for future associates that demonstrate the desire to go above and beyond. We strive to set our people up for success and provide the right resources (and competitive benefits) to grow within their roles. Be part of a team that’s committed to developing talent from within.

What our people have to say

"CarMax is the best place to work. It's a friendly environment where they’re always willing to help you improve."

Customer Service

"It’s an awesome work environment with positive teamwork!"

Customer Service Consultant

Our locations

We give you the tools you need to discover your perfect job match, and the freedom and support to take your career to the next level.

Atlanta, GA

Dallas, TX

Richmond, VA

Kansas City, KS

Kenosha, WI

Las Vegas, NV

Phoenix, AZ

Raleigh, NC

Explore Customer Experience Consultant Careers

We can't wait to connect with you

Ready to take the next step? Apply today or join our Talent Community to stay in the loop on open roles, career tips, insider updates, and events near you. When the right opportunity pops up — you’ll be in the know.

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Keep your information secure: At CarMax keeping your information secure is important to us. CarMax and the third parties we use during the application and recruiting process will NEVER ask you to send sensitive data, like your social security number or images of your driver’s license, via text. You should never send your personal information over text or through a chat platform.