Job Description
Position Overview
As an Automotive Technician – Lead at CarMax, you’ll play a vital role in delivering best-in-class vehicle quality and customer satisfaction. This position combines advanced technical expertise with leadership responsibilities, ensuring every vehicle meets CarMax’s Final Quality Standards. You’ll perform complex repairs across multiple systems, including GM EFI, Ford EFI, Chrysler EFI, Asian EFI, and European EFI, while mentoring apprentice technicians and driving operational excellence.
Why CarMax?
At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.
Role Responsibilities
- Perform advanced automotive repairs, including brake diagnosis, steering and suspension work, 4-wheel alignments, electrical troubleshooting, and EFI system repairs.
- Lead and mentor apprentice technicians, fostering a culture of learning and technical excellence.
- Ensure all vehicles meet CarMax Final Quality Standards.
- Conduct emission and safety inspections, heating and air conditioning service, and engine performance diagnostics.
- Maintain and repair specialized shop equipment and safely transport vehicles between locations as directed.
- Provide exceptional customer service, representing CarMax’s commitment to integrity and transparency.
- Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.
Required Qualifications
- Ability to read and interpret technical data for accurate record-keeping.
- Strong collaboration skills to work effectively across departments.
- Proven ability to manage multiple tasks in a fast-paced environment.
- Exceptional attention to detail and manual dexterity.
- Clear and professional communication skills for customer and team interactions.
- Physical capability to perform work, including lifting up to 50 lbs and standing or walking for extended periods, in a role that blends office and outdoor environments with potential exposure to noise and inclement weather; requires flexibility to work nights, weekends, and holidays, and adherence to CarMax uniform standards.
Preferred Qualifications
- Where required by State/Local law, maintain ASE Certifications in Steering and Suspension (A4), Brakes (A5), Heating Air Conditioning (A7), Electrical (A6), Engine Repair (A1), Manual Drive Train and Axles (A3), Engine Performance (A8), and Automatic Transmission/Transaxle (A2)
About CarMax
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.