Appraisal Specialist

CarMax, the way your career should be! 

Position Overview

As an Appraisal Specialist, you will play a vital role in delivering exceptional customer experiences while helping achieve store Appraisal Buy goals. This position offers the opportunity to engage with customers, build trust, and guide them through the appraisal process with confidence and professionalism. If you thrive in a fast-paced, customer-focused environment and enjoy creating positive interactions, this is the role for you.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

Role Responsibilities

• Deliver outstanding customer service throughout every interaction.
• Build rapport quickly with diverse customers and confidently explain the CarMax appraisal process.
• Communicate effectively in-person and by phone to understand customer motivations and follow up with undecided sellers.
• Advocate for CarMax, clearly sharing why we’re the smart choice for selling a car.
• Facilitate appraisal steps, including discovery, presenting offers, and addressing objections.
• Accurately collect and input data to support precise appraisal offers and maintain composure under pressure, ensuring a positive experience in challenging situations.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Required Qualifications

• Proven ability to deliver exceptional customer service in a dynamic environment.
• Strong attention to detail for reading, interpreting, and transcribing data accurately.
• Ability to multitask and stay organized in a high-energy, fast-paced setting.
• Excellent verbal communication and listening skills for engaging with customers and team members.
• Completion of CarMax training and participation in scheduled meetings.
• Physical capability to walk, bend, and stand for extended periods, including outdoor work in varying weather conditions.
• Flexible availability, including nights, weekends, and holidays, while wearing CarMax-provided work attire.

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Incentives:

In the state of California this position is eligible for incentives and bonuses.

Benefits:

Except as otherwise required by state law, those considered part-time are eligible for sick time only in states that mandate it and amounts are accrued on a per pay period basis and range from 24 hours to unlimited based on state rules. In Washington, part-time Associates receive sick leave consistent with state law.  Part-time Associates are also eligible for between 8 hours and 40 hours per year of vacation based on their length of service and subject to a 1 year waiting period.  Part-time Associates are also eligible for 4 hours of Floating Holiday Time each calendar year subject to manager approval. 

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.